Returns & Warranty Policy

At TeeZup, we value your satisfaction with our products. If you are not entirely happy with your purchase, you may return it for a full refund under the following conditions:

1. Return Period: You may return the product within 14 days of receiving it, in accordance with UK legislation. Return requests out-with this timescale will not be approved unless there are manufactural faults.

2. Condition of Returned Items: The product must be returned in its original condition, unused, and in its original packaging.

3. Return Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a tracked shipping method to ensure safe delivery.

4. Refund Process: Once we receive and inspect the returned product, we will process your refund within 14 days. The refund will be issued to the original payment method.

Warranty Policy

We offer a 30-day warranty for products with manufactural faults. If you encounter an issue with your product, please follow these steps:

1. Warranty Period: The warranty is valid for 30 days from the date of purchase.

2. Reporting a Fault: Fill out the return form by pressing the link at the bottom of this page.

3. Return Authorization: Our team will provide you with a return authorization and instructions for sending the product back to us.

4. Return Shipping Costs: We will cover the cost of return shipping for warranty claims. We will provide you with a prepaid shipping label or reimburse your shipping costs.

5. Inspection and Approval: Upon receiving the returned product, we will inspect it to verify the manufacturing fault. If approved, we will process your refund or send a replacement product.

General Conditions

• Proof of Purchase: Please retain your receipt or proof of purchase as it will be required for all returns and warranty claims.

• Non-Warranty Returns: Items returned due to reasons other than manufacturing faults must follow the standard refunds policy.

• Exclusions: This policy does not cover damage caused by misuse, abuse, or accidental damage.